On this page we hope to answer some of the questions we are often asked. Those below are the most common questions. You may either scroll through the list of questions and answers or just click on a question below to jump to the corresponding answer.
Is Charm Tree jewellery available in the shops?
Charm Tree jewellery is available from Zigzag Jewellery (see contacts) but buying online gives you access to special discounts not available in the shops. If you do live near any of the stores pop in and have a look.
Yes, it will be beautifully wrapped and finished with a hand-tied bow in one of our distinctive brightly coloured boxes – and you can choose to have a message included at the checkout (see delivery).
Detergents and chemicals can damage your silver and glass charms, even salt water and especially chlorinated water. Therefore, we recommend that you remove all your jewellery before bathing, swimming or cleaning, and don’t put it back on until after all the lotions, potions and perfumes have been applied.
If you do get your jewellery wet, we recommend that you polish it with a soft cloth to remove any tarnish causing elements.
Silver is a relatively soft metal and glass can be scratched and damaged if mistreated. If worn whilst gardening, doing D.I.Y. or pursuing any outdoor activities, it is likely you will damage your jewellery, it’s best to take it off if you are unsure.
You may find that over time, your silver jewellery becomes tarnished (discoloured). Lots of things can cause this, the most common being oils, foods, rubber, wool, felt and even sweat -urgh! You can prevent the tarnish building up by regularly buffing your jewellery with a polishing cloth, a deeper clean can be achieved with a washing detergent and a soft bristle brush. If this is all just too much, most jewellers offer a professional cleaning service.
When you are not wearing your jewellery, it is best to keep it wrapped in a soft cloth or acid-free tissue.
Pure silver is a very soft metal, mixing it with a small amount of alloy such as copper gives it strength whilst retaining its colour and malleability. Sterling silver is 92.5% pure silver and 7.5% other metals, the most common being copper, although other metals such as germanium, zinc and platinum can also be used.
In the UK, silver products must be hallmarked to indicate the purity of the silver that is used in the making of the piece. The hallmark also usually indicates the individual silversmith, or the company, that has made the piece, the office at which it was marked and the year of manufacture. More information on hallmarking can be found on the website of the London Assay Office.
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FAQs
Is Charm Tree jewellery available in the shops?
What is the jewellery made from?
Can I have my purchase gift wrapped?
How do I look after my jewellery?
What guarantees do I have?
What are your terms of delivery?
Is your jewellery hallmarked?
What does a 925 stamp mean?
What is sterling silver?
How do I return jewellery I do not want?
On this page we hope to answer some of the questions we are often asked. Those below are the most common questions. You may either scroll through the list of questions and answers or just click on a question below to jump to the corresponding answer.
Is Charm Tree jewellery available in the shops?
Charm Tree jewellery is available from Zigzag Jewellery (see contacts) but buying online gives you access to special discounts not available in the shops. If you do live near any of the stores pop in and have a look.
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What is the jewellery made from?
Charm Tree jewellery is made from sterling silver and handmade glass. Silver bracelets and chains are all hallmarked at the London Assay Office.
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Can I have my purchase gift wrapped?
Yes, it will be beautifully wrapped and finished with a hand-tied bow in one of our distinctive brightly coloured boxes – and you can choose to have a message included at the checkout (see delivery).
^ back to top
How do I look after my jewellery?
Detergents and chemicals can damage your silver and glass charms, even salt water and especially chlorinated water. Therefore, we recommend that you remove all your jewellery before bathing, swimming or cleaning, and don’t put it back on until after all the lotions, potions and perfumes have been applied.
If you do get your jewellery wet, we recommend that you polish it with a soft cloth to remove any tarnish causing elements.
Silver is a relatively soft metal and glass can be scratched and damaged if mistreated. If worn whilst gardening, doing D.I.Y. or pursuing any outdoor activities, it is likely you will damage your jewellery, it’s best to take it off if you are unsure.
You may find that over time, your silver jewellery becomes tarnished (discoloured). Lots of things can cause this, the most common being oils, foods, rubber, wool, felt and even sweat -urgh! You can prevent the tarnish building up by regularly buffing your jewellery with a polishing cloth, a deeper clean can be achieved with a washing detergent and a soft bristle brush. If this is all just too much, most jewellers offer a professional cleaning service.
When you are not wearing your jewellery, it is best to keep it wrapped in a soft cloth or acid-free tissue.
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What guarantees do I have?
All our jewellery is guaranteed for at least 12 months. We also have outlets in 4 shops so you have the security of knowing where we do business.
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What are your terms of delivery?
see terms
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Is your jewellery hallmarked?
All silver jewellery weighing over 7.78g must, by law, be hallmarked. All our jewellery complies fully with legal requirements.
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What does a 925 stamp mean?
The 925 stamp found on much imported silver IS NOT a hallmark and is not a guarantee of standards or metal purity.
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What is sterling silver?
Pure silver is a very soft metal, mixing it with a small amount of alloy such as copper gives it strength whilst retaining its colour and malleability. Sterling silver is 92.5% pure silver and 7.5% other metals, the most common being copper, although other metals such as germanium, zinc and platinum can also be used.
In the UK, silver products must be hallmarked to indicate the purity of the silver that is used in the making of the piece. The hallmark also usually indicates the individual silversmith, or the company, that has made the piece, the office at which it was marked and the year of manufacture. More information on hallmarking can be found on the website of the London Assay Office.
^ back to top
How do I return jewellery I do not want?
see terms
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