Use the returns label provided, and the original packaging. We recommend you return the jewellery by Royal Mail Special Delivery, to ensure it reaches us (see our Returns policy below).
Goods bought online CANNOT be returned to any of the independent shops selling Charm Tree jewellery.
Returns must be made in accordance with our Returns policy – ie, unworn, in perfect condition and original packaging, and within 14 days of receipt.
If, on receipt of your purchase, you are not entirely happy, you may return it to us within 14 days and receive a full refund or replacement, provided that:
You notify us by email at customercare@thecharmtree.com, (or in writing at 58 High Street, Epsom, Surrey KT19 8AJ) within 7 working days of delivery of your purchase.
We receive the returned goods at our offices no later than 14 days after delivery of the items to you.
The jewellery is returned in perfect condition, unworn, in its original packaging.
Sale and promotional items may only be exchanged during the sale / promotion period, and with proof of purchase.
Should you wish to return your purchase, or cancel your contract with us, our liability is limited to the value of the goods purchased. No compensation will be paid for any disappointment or other reason. This does not affect your statutory rights.
You are responsible for paying the return postage and ensuring the goods arrive, as described above, at our offices (see address above) within the specified timescale. We cannot be responsible for returns which we do not receive, and we recommend the use of a means of delivery which enables you to monitor its progress, such as Royal Mail Special Delivery.
Refunds will be made to the same card used for purchasing the goods, and credited to your account within 30 days of the date of return.
To avoid disappointment, if, owing to high demand, any Charm Tree jewellery is unavailable, we reserve the right to substitute a very near match for such charms in our ready to go combinations, bracelet of the month and beads to go selections.
The Charm Tree is committed to preserving the privacy of all visitors to our website at www.thecharmtree.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
The Charm Tree is a trademark of CharmCandy Ltd, which is registered for Data Protection purposes with the Information Commissioner’s Office.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
When you visit, register or order products or services at thecharmtree.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, but only where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process credit card payments and provide support services on our behalf. We use the highly respected PayPal Secure ePayments service to process your credit and debit card payments. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us.
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up-to-date. If you wish to do this, please contact us at customercare@thecharmtree.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
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© 2010 The Charm Tree is a trademark of CharmCandy Limited
terms
Returns
Returns policy
Substitutions
Privacy Policy
Privacy Policy: Information we collect from you
Privacy Policy: Use of your information
Privacy Policy: Disclosure of your information
Security and data retention
Accessing and updating
Changes to our privacy policy
Comments and queries
Returns
If you wish to return jewellery:
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Returns policy
If, on receipt of your purchase, you are not entirely happy, you may return it to us within 14 days and receive a full refund or replacement, provided that:
Should you wish to return your purchase, or cancel your contract with us, our liability is limited to the value of the goods purchased. No compensation will be paid for any disappointment or other reason. This does not affect your statutory rights.
You are responsible for paying the return postage and ensuring the goods arrive, as described above, at our offices (see address above) within the specified timescale. We cannot be responsible for returns which we do not receive, and we recommend the use of a means of delivery which enables you to monitor its progress, such as Royal Mail Special Delivery.
Refunds will be made to the same card used for purchasing the goods, and credited to your account within 30 days of the date of return.
^ back to top
Substitutions
To avoid disappointment, if, owing to high demand, any Charm Tree jewellery is unavailable, we reserve the right to substitute a very near match for such charms in our ready to go combinations, bracelet of the month and beads to go selections.
^ back to top
Privacy Policy
The Charm Tree is committed to preserving the privacy of all visitors to our website at www.thecharmtree.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
The Charm Tree is a trademark of CharmCandy Ltd, which is registered for Data Protection purposes with the Information Commissioner’s Office.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
^ back to top
Privacy Policy: Information we collect from you
When you visit, register or order products or services at thecharmtree.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
^ back to top
Privacy Policy: Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, but only where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
^ back to top
Privacy Policy: Disclosure of your information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process credit card payments and provide support services on our behalf. We use the highly respected PayPal Secure ePayments service to process your credit and debit card payments. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us.
^ back to top
Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
^ back to top
Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up-to-date. If you wish to do this, please contact us at customercare@thecharmtree.com. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
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Changes to our privacy policy
Any changes to our privacy policy in the future will be posted on the website and, where appropriate, notified to you by e-mail.
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Comments and queries
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to customercare@thecharmtree.com
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